Client Uses Arbitration When American Express Revokes Earned Miles

American Express is one of the many banks that issues rewards credit cards. These credit cards give rewards to consumers for spending on the cards. Additionally, the banks will encourage new users by offering one-time signup bonuses if a user spends a certain amount of money in a certain amount of time–for example, $3,000 in the first 90 days.

Our client was approved for a signup offer for 100,000 American Express Membership Rewards points if she spent a certain amount of money. After spending the money, the client was awarded the miles. She then decided that she didn’t need all of the bells and whistles (and the higher annual fee) that came with the card and downgraded to a different product.

American Express revoked the 100,000 points that were in our client’s account. The client retained Darr Law, and we filed an arbitration on her behalf. We can’t go into details about the arbitration, but the client was happy with the outcome.

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