A client purchased the Samsung Galaxy S6 Edge. Shortly after purchase the camera stopped working and the screen was unresponsive. The user contacted Samsung to have the phone replaced.
The client filed an arbitration against Samsung and settled the arbitration for $1,000 and a brand new Samsung Galaxy S7. Even better, the arbitration agreement provided that a consumer’s filing fee be no more than $50 (an arbitration filing fee is typically $200). For a $50 filing fee the consumer got a brand new phone and $1,000.
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